GENERAL TERMS OF USE AGREEMENT
THIS AGREEMENT APPLIES TO SERVICES PROVIDED OVER THE INTERNET AND CONSISTS OF THE RULES DETERMINING THE GENERAL TERMS OF SERVICE USE BETWEEN INDIVIDUALS OR LEGAL ENTITIES AND UGUZ BILGI TEKNOLOJILERI LIMITED SIRKETI. BEFORE ORDERING ANY OF OUR PRODUCTS AND SERVICES, YOU MUST READ THE GENERAL TERMS OF USE AGREEMENT IN FULL. THE TERMS OF SERVICE USE CONTAIN THE RULES YOU MUST COMPLY WITH. IF YOU DO NOT ACCEPT THIS AGREEMENT, PLEASE CANCEL YOUR ORDER PROCESSES. DO NOT PLACE AN ORDER FOR ANY PRODUCT OR SERVICE.
PRIVACY POLICY
LAST UPDATED DATE: AUGUST 30, 2026
DATA STORAGE LOCATION AND KVKK (DATA PROTECTION) STATUS
ALL YOUR DATA IS STORED DOMESTICALLY WITH LIVE AND OFFLINE BACKUPS IN ACCORDANCE WITH LAWS AND REGULATORY STANDARDS. YOUR DATA IS STORED WITH LIVE DATA BACKUPS IN AN ENCRYPTED AND CLOSED-TO-OUTSIDE MANNER, ACCESSIBLE ONLY BY INSTITUTIONS BY LOGGING IN WITH PHONE OR E-MAIL VERIFICATION.
WE ATTACH GREAT IMPORTANCE TO YOUR PRIVACY WHILE USING OUR APPLICATION AND SERVICES AND SHOW MAXIMUM CARE TO ENSURE THE SECURITY OF YOUR PERSONAL DATA. THIS PRIVACY POLICY HAS BEEN PREPARED TO EXPLAIN HOW YOUR DATA IS PROCESSED, PROTECTED, AND UNDER WHAT EXCEPTIONAL CIRCUMSTANCES IT MAY BE SHARED WHEN YOU USE OUR APPLICATION.
1. DATA COLLECTION AND USE
OUR APPLICATION COLLECTS ONLY BASIC AND NECESSARY DATA IN ORDER TO PROVIDE YOU WITH A BETTER SERVICE. THIS COLLECTED DATA IS USED SOLELY TO ENSURE THE FUNCTIONALITY OF THE APPLICATION AND TO IMPROVE USER EXPERIENCE.
2. WITH WHOM DATA IS SHARED AND EXCEPTIONAL CIRCUMSTANCES
AS A RULE, PERSONAL DATA BELONGING TO OUR USERS IS STRICTLY NOT SHARED WITH ANY THIRD PERSON, COMPANY, INSTITUTION, OR ORGANIZATION.
DATA SHARING CAN ONLY TAKE PLACE IN LINE WITH THE USER'S OWN DIRECTIVES AND EXPLICIT REQUEST. IN CASE OF SUCH A REQUEST, NECESSARY LEGAL PERMISSION AND APPROVAL DOCUMENTS ARE FIRST OBTAINED FROM THE USER; ONLY AFTER THIS APPROVAL PROCESS CAN SHARING BE MADE IN THE MANNER SPECIFIED BY THE USER. WITHOUT THE EXPLICIT PERMISSION AND APPROVAL OF THE USER, DATA SHARING CANNOT TAKE PLACE IN ANY WAY.
LEGAL EXCEPTIONS:
CONFIDENTIALITY OF USER DATA IS ESSENTIAL; HOWEVER, LEGAL OBLIGATIONS ARE RESERVED. WITHIN THE SCOPE OF STATE POLICIES, SITUATIONS THREATENING NATIONAL SECURITY, OR JUDICIAL PROCESSES, IF DULY REQUESTED BY AUTHORIZED OFFICIAL AUTHORITIES (E.G. PROSECUTOR'S DECISION, COURT ORDER, ETC.), RELEVANT DATA MAY BE SHARED WITH LEGAL AUTHORITIES IN ORDER TO FULFILL OUR LEGAL OBLIGATIONS.
3. DATA SECURITY
ALL NECESSARY TECHNICAL AND ADMINISTRATIVE SECURITY MEASURES ARE TAKEN TO PROTECT USER DATA AGAINST UNAUTHORIZED ACCESS, ALTERATION, DISCLOSURE, OR DESTRUCTION. YOUR DATA IS HOSTED ON SECURE SERVERS AND PROTECTED BY UP-TO-DATE SECURITY PROTOCOLS.
4. USER RIGHTS
OUR USERS HAVE THE RIGHT TO ACCESS THEIR OWN DATA ON OUR APPLICATION AND TO REQUEST THE UPDATING OR COMPLETE DELETION OF THEIR DATA.
5. POLICY CHANGES
THIS PRIVACY POLICY MAY BE CHANGED FROM TIME TO TIME IN LINE WITH LEGAL REQUIREMENTS OR UPDATES TO OUR SERVICES. IMPORTANT CHANGES TO BE MADE IN THE POLICY WILL BE ANNOUNCED TO USERS VIA OUR APPLICATION OR OUR WEBSITE.
6. CONTACT
FOR ANY QUESTIONS, OPINIONS, OR DATA DELETION REQUESTS REGARDING THIS PRIVACY POLICY, YOU CAN CONTACT US VIA THE CONTACT INFORMATION BELOW:
E-MAIL: [email protected]
WEBSITE: HTTPS://WWW.UGUZ.COM.TR
SERVICE PROVIDER AND PARTIES
THIS AGREEMENT HAS BEEN CONCLUDED BETWEEN UGUZ BILGI TEKNOLOJILERI LIMITED SIRKETI (HEREINAFTER REFERRED TO AS UGUZ IN SUBSEQUENT SECTIONS OF THE AGREEMENT) AND CUSTOMERS PURCHASING THE SERVICES PROVIDED BY UGUZ (HEREINAFTER REFERRED TO AS THE CUSTOMER).
ADDRESS : HUREL MAHALLESI 6. CADDE NO 35/16 MAMAK ANKARA
SUBJECT OF THE AGREEMENT
THE SUBJECT OF THIS AGREEMENT IS THE DETERMINATION OF THE MUTUAL RIGHTS AND OBLIGATIONS OF THE PARTIES IN ACCORDANCE WITH THE PROVISIONS OF LAW NO. 6502 ON THE PROTECTION OF CONSUMERS, THE REGULATION ON DISTANCE CONTRACTS, AND ALL OTHER LEGAL REGULATIONS AND PRACTICES REGARDING THE PURCHASE/SALE OF PRODUCTS AND SERVICES ORDERED BY THE CUSTOMER VIA THE WEBSITE BELONGING TO UGUZ, BY TELEPHONE, OR THROUGH ANY CHANNEL OR REFERENCE.
FOLLOWING THE SIGNING/ACCEPTANCE/APPROVAL OF THE AGREEMENT IN THE VIRTUAL ENVIRONMENT, THE CUSTOMER, BY PARTICIPATING IN THE SIGNING/ACCEPTANCE/APPROVAL OF THIS AGREEMENT, ACCEPTS, DECLARES, AND UNDERTAKES THAT THEY HAVE READ AND UNDERSTOOD THE AGREEMENT AND WILL REMAIN BOUND BY AND ACT IN ACCORDANCE WITH ALL TERMS AND CONDITIONS IN THIS AGREEMENT, INCLUDING ADDITIONAL OR DIFFERENT TERMS, CONDITIONS, AND POLICIES COVERING UPDATES AND ARRANGEMENTS THAT UGUZ WILL MAKE ON ITS WEBSITE FROM TIME TO TIME.
DURATION OF THE AGREEMENT
THE DURATION OF THE AGREEMENT IS 1 (ONE) YEAR AFTER THE SALE/AGREEMENT IS MADE AND PAYMENT IS COMPLETED. 15 DAYS PRIOR TO THE EXPIRATION OF THE AGREEMENT PERIOD, UGUZ NOTIFIES THE CUSTOMER VIA SMS/E-MAIL/PHONE/IN-SERVICE MESSAGES AND ALERTS THAT THE AGREEMENT PERIOD WILL EXPIRE. THE CUSTOMER MUST RENEW THE SERVICE BEFORE THE END OF THE AGREEMENT. IF THE SERVICE IS NOT RENEWED, UGUZ HAS THE RIGHT TO DELETE EXPIRED SERVICES AND PRODUCTS.
PRODUCTS SUBJECT TO THE AGREEMENT
THE PRODUCTS AND SERVICES DEVELOPED BY UGUZ FOR THE CUSTOMER, THEIR ADDITIONAL PACKAGES, ADDITIONAL MODULES, OTHER RELATED PRODUCTS AND SERVICES, SOFTWARE SERVICES, INTERNET SERVICES, AND ALL PRODUCTS AND SERVICES OFFERED ON THE WEBSITE, VIA E-MAIL, OR BY TELEPHONE DISCUSSION ARE THE SUBJECT OF THIS AGREEMENT. BEFORE PURCHASING ANY OF THESE MENTIONED PRODUCTS AND SERVICES, THE CUSTOMER DECLARES AND UNDERTAKES THAT THEY HAVE INFORMATION ABOUT THEM, HAVE READ THE AGREEMENT, ACCEPTED THE CONDITIONS, AND THAT THEIR USE IS IN ACCORDANCE WITH THIS AGREEMENT.
BY CONFIRMING THE PRELIMINARY INFORMATION ELECTRONICALLY OR BY CONFIRMING WITH INFORMATION DURING THE SALE, THE CUSTOMER DECLARES AND UNDERTAKES THAT THEY HAVE ACCEPTED THE GENERAL TERMS OF USE AGREEMENT.
DELIVERY OF SERVICE, PLACE OF PERFORMANCE AND METHOD OF DELIVERY
THE SERVICE IS A VALUE-ADDED SERVICE WHOSE USAGE RIGHT AND RESPONSIBILITY BELONG TO THE CUSTOMER AND WHOSE SOURCE CODE, COMMERCIAL PATENT, AND OWNERSHIP BELONG TO UGUZ; FOR THE USE OF THIS PRODUCT OR SERVICE, THE CUSTOMER SHALL PAY UGUZ A FEE EQUAL TO THE ANNUAL AGREEMENT FEE DETERMINED BY UGUZ. AFTER THE CUSTOMER'S ACCEPTANCE AND UNDERTAKING OF THE AGREEMENT, UGUZ SHALL SEND THE LOGIN INFORMATION, USAGE INFORMATION, AND PASSWORDS RELATED TO THE SERVICE VIA E-MAIL OR SMS SPECIFIED BY THE USER. WHEN THE USER FORGETS THEIR SERVICE PASSWORD, THEY MAY REQUEST IT ONLY BY OPENING A REQUEST VIA THE E-MAIL AND SMS WITH WHICH THEY REGISTERED.
RESPONSIBILITIES OF UGUZ
UPON THE REQUEST OF ITS CUSTOMERS, UGUZ SHALL PROVIDE THE SERVICES TRANSMITTED AS AN ORDER IF THE PAYMENT HAS BEEN MADE IN ADVANCE. UGUZ IS NOT OBLIGED TO PROVIDE SERVICE FOR SERVICES WHOSE PAYMENT IS NOT MADE IN ADVANCE OR WHICH ARE CANCELLED IN BANK RECORDS.
AFTER THE ACCEPTANCE OF THE ORDER AND APPROVAL OF THE TRANSACTIONS, UGUZ SHALL DEEM THE SERVICE STARTED BY TRANSMITTING ALL INFORMATION AND PASSWORDS REGARDING THE SERVICE IN THE CUSTOMER ORDER DETAILS TO THE CUSTOMER VIA E-MAIL, SMS, OR ONE-ON-ONE DIALOGUE. THE RESPONSIBILITY FOR THE RELEVANT ACCOUNTS AND PASSWORDS BELONGS TO THE CUSTOMER, AND THE CUSTOMER IS ALSO RESPONSIBLE FOR ANY DAMAGES AND LOSSES ARISING FROM THESE MATTERS.
WITHIN THE LIMITS OF THE SERVICE PROVIDED, UGUZ WILL RECEIVE THE TECHNICAL PROBLEMS OF ITS CUSTOMERS VIA LIVE SUPPORT WITHIN THE SERVICE OR VIA [email protected] AND WILL REPLY TO THE CUSTOMER THROUGH THE SAME CHANNEL. THE SCOPE OF TECHNICAL SUPPORT IS LIMITED ONLY TO THE SERVICE PROVIDED. UGUZ IS NOT RESPONSIBLE FOR OPERATING SYSTEM ERRORS OR OTHER TECHNICAL SITUATIONS THAT AFFECT THE OPERATION OF THE SERVICE. THE CUSTOMER MUST DECLARE THAT THEY WILL ACT IN ACCORDANCE WITH THE GENERAL TERMS OF USE OF THE SERVICE. OTHERWISE, THEY CANNOT USE ANY PRODUCT OR SERVICE. UGUZ IS NOT RESPONSIBLE FOR INTERRUPTIONS CAUSED BY ANY FORCE MAJEURE SUCH AS FAILURES AND MAINTENANCE WORKS ARISING FROM COMPANIES FORMING THE BACKBONE OF THE INTERNET, SERVER FAILURES, DATA CENTERS, OR CUSTOMER ERRORS. UGUZ IS NOT RESPONSIBLE FOR PROBLEMS EXPERIENCED IN UGUZ'S SERVICES DUE TO REASONS ARISING FROM ACCESS PROVIDERS AND THEIR DATA CENTERS.
UGUZ ACCEPTS PERFORMING TECHNICAL MAINTENANCE FOR THE CUSTOMER REGARDING THE SOFTWARE SERVICES IT PROVIDES, UPDATING THE SOFTWARE IN ACCORDANCE WITH LEGISLATION, AND MAKING UPDATES ACCORDING TO REQUESTS AND DEMANDS. WHILE MAKING THESE UPDATES AND REQUESTS, IT DOES NOT COMMIT ANY SPECIFIC TIME TO THE CUSTOMER. UGUZ PERFORMS THESE UPDATES AT AN APPROPRIATE TIME DETERMINED BY ITSELF, TAKING INTO ACCOUNT INTERNAL BUSINESS PLANS AND FUTURE WORKFLOW. WHILE MAKING THESE UPDATES, UGUZ HAS INITIATIVES SUCH AS NOT PERFORMING, REJECTING, OR NOT INSTALLING SOME OF THEM. THIS SITUATION DOES NOT MAKE UGUZ LIABLE TO THE CUSTOMER.
UGUZ DECLARES THAT IT WILL PERFORM BACKUP OPERATIONS REGARDING THE SERVICES PROVIDED TO THE CUSTOMER. UGUZ DETERMINES THE TIME OF THESE BACKUP OPERATIONS. UGUZ IS NOT RESPONSIBLE FOR ANY NEGATIVITY, TECHNICAL PROBLEMS, OR DISRUPTIONS OCCURRING ON THE SIDE OF SERVICE PROVIDERS FROM WHICH UGUZ RECEIVES SERVICE DURING THE OPERATION OF THE SYSTEM, TAKING BACKUPS, OR RESTORING THEM. UGUZ DOES NOT GUARANTEE THE INTEGRITY OF THE BACKUPS OF THE SERVICES IT DEVELOPS ON SERVICE PROVIDERS AND SELLS TO CUSTOMERS. THE CUSTOMER IS OBLIGED TO PERIODICALLY REQUEST BACKUPS OF THE SERVICES RECEIVED FROM UGUZ. UGUZ CANNOT BE HELD RESPONSIBLE FOR ANY SITUATION ARISING FOR THIS REASON.
RESPONSIBILITIES OF THE CUSTOMER
PURSUANT TO THIS AGREEMENT, THE PERSONAL DATA OF THE PARTIES MAY BE PROCESSED IN ACCORDANCE WITH THE LAW ON THE PROTECTION OF PERSONAL DATA NO. 6698 DATED 24.03.2016, WHICH IS DIRECTLY RELATED TO THE ESTABLISHMENT OF THE AGREEMENT. IN THIS SENSE, THE CUSTOMER'S TR ID NUMBER, NAME, SURNAME, E-MAIL ADDRESS, ADDRESS, AND IF THE CUSTOMER IS A LEGAL ENTITY, ALSO TAX OFFICE AND TAX NUMBER INFORMATION ARE COLLECTED. THIS INFORMATION IS NECESSARY FOR THE ESTABLISHMENT AND PERFORMANCE STAGE OF THE AGREEMENT, AND BY SIGNING THE AGREEMENT, THE CUSTOMER HAS ACCEPTED THE PROCESSING AND SECURE TRANSFER OF THIS DATA.
FURTHERMORE, PURSUANT TO THE RELEVANT LAW, BY APPLYING TO THE DATA CONTROLLER, THE CUSTOMER HAS THE RIGHT TO LEARN WHETHER PERSONAL DATA RELATING TO THEM IS PROCESSED, TO REQUEST INFORMATION IF THEIR PERSONAL DATA HAS BEEN PROCESSED AFTER DETAILED EXAMINATION BY SENIOR MANAGEMENT, TO LEARN THE PURPOSE OF PROCESSING PERSONAL DATA AND WHETHER THEY ARE USED IN ACCORDANCE WITH THEIR PURPOSE, TO KNOW THE THIRD PARTIES TO WHOM PERSONAL DATA IS TRANSFERRED DOMESTICALLY OR ABROAD, TO REQUEST CORRECTION OF PERSONAL DATA IF IT IS INCOMPLETELY OR INCORRECTLY PROCESSED, TO REQUEST DELETION OR DESTRUCTION OF PERSONAL DATA, TO REQUEST NOTIFICATION OF THE TRANSACTIONS MADE TO THIRD PARTIES TO WHOM PERSONAL DATA HAS BEEN TRANSFERRED, TO OBJECT TO THE OCCURRENCE OF A RESULT AGAINST THE PERSON THEMSELVES BY ANALYZING THE PROCESSED DATA EXCLUSIVELY THROUGH AUTOMATED SYSTEMS, AND TO DEMAND COMPENSATION FOR DAMAGES IN CASE OF SUFFERING DAMAGE DUE TO UNLAWFUL PROCESSING OF PERSONAL DATA.
THE CUSTOMER ACCEPTS THAT THE CONTACT INFORMATION THEY SHARE WILL BE SHARED ONLY IF REQUESTED BY OFFICIAL INSTITUTIONS AND AS A BASIS FOR PROSECUTION OR INVESTIGATION, AND IS DEEMED TO HAVE GIVEN CONSENT FOR THIS IN ADVANCE. ADDITIONALLY, UPON A COURT DECISION, WHERE UGUZ IS NOT THE HOSTING PROVIDER OR DOES NOT HAVE THE POSSIBILITY TO INTERVENE IN THE CONTENT, UGUZ PERFORMS IP ADDRESS BLOCKING IN ACCORDANCE WITH THE COURT DECISION. THE CUSTOMER ACCEPTS IN ADVANCE THAT EVEN IF IT IS UNRELATED TO THEM, ACCESS TO THEM MAY ALSO BE BLOCKED AS A RESULT OF IP ADDRESS BLOCKING PURSUANT TO A COURT DECISION, AND THAT UGUZ HAS NO RESPONSIBILITY IN THIS CASE.
BY ACCEPTING THE WRITTEN OR VERBAL OFFER SENT TO THEM BY UGUZ, THE CUSTOMER MUST REQUEST THE SERVICE BY CREATING AN ELECTRONIC RECORD THROUGH UGUZ. THE CUSTOMER MAKES THE PAYMENT FOR THE SERVICE THEY WISH TO PURCHASE IN ADVANCE. INVOICES ARE GENERATED QUARTERLY, SEMI-ANNUALLY, OR ANNUALLY DEPENDING ON THE TYPE OF SERVICE, AGAIN UPON THE CUSTOMER'S REQUEST. THE DAY THE SERVICE STARTS TO BE USED IS THE RECURRING DUE DATE.
THE CUSTOMER HAS ACCEPTED AND UNDERTAKEN TO USE THE PURCHASED SERVICE IN ACCORDANCE WITH THE TERMS OF SERVICE USE LOCATED ON UGUZ'S OFFICIAL WEBSITE WWW.GOLDENNET.COM.TR.
THE CUSTOMER RECEIVES THE PASSWORDS NECESSARY FOR THE MANAGEMENT OF THE PURCHASED SERVICE FROM UGUZ AND IS OBLIGED TO MANAGE THE SERVICE THEMSELVES AND THEREFORE ENSURE ITS SECURITY THEMSELVES. THEY ACCEPT THAT THEY ARE PERSONALLY RESPONSIBLE FOR ALL KINDS OF TRANSACTIONS THEY MAKE UNDER THE MAIN USER DEFINED IN THE SYSTEM OR THE USERNAME DEFINED BY THEMSELVES.
THE CUSTOMER UNDERTAKES NOT TO SEND MESSAGES THAT ARE CRIMINAL IN NATURE AND CONSIDERED UNLAWFUL UNDER RELEVANT LEGAL PROVISIONS. FURTHERMORE, NO WRITTEN, AUDIO, OR VISUAL CONTENT OR MATERIAL PRESENTED THROUGH UGUZ SERVICES MAY BE CONTRARY TO THE LAWS OF THE REPUBLIC OF TURKEY. OTHERWISE, ALL MATERIAL AND MORAL DAMAGES ARISING OR TO ARISE BELONG TO THE CUSTOMER. ADDITIONALLY, THE PARTIES UNDERTAKE NOT TO ENGAGE IN BEHAVIORS THAT WILL HARM EACH OTHER'S COMMERCIAL REPUTATION AND DIGNITY. THE CUSTOMER'S PURCHASE OF SERVICES FROM UGUZ SHALL NOT GRANT THE CUSTOMER RIGHTS ARISING FROM UGUZ'S INTELLECTUAL AND INDUSTRIAL PROPERTY LAW LEGISLATION, NOR KNOWLEDGE ABOUT THE INTERNAL FUNCTIONING OF THE COMPANY AND THE CONTENT OF THE SERVICE PROVIDED IN THE NATURE OF COMMERCIAL INFORMATION, TRADE SECRETS, ETC., NOR PARTNERSHIP, USAGE RIGHTS, ETC., AND THE CUSTOMER ACCEPTS, DECLARES, AND UNDERTAKES IN ADVANCE THAT THEY HAVE NO POSSIBILITY OF SHARING ANY INFORMATION LEARNED DUE TO THE SERVICE PROVIDED WITH 3RD PARTIES AND INSTITUTIONS IN WRITING OR VERBALLY WITHOUT THE EXPLICIT AND WRITTEN CONSENT OF UGUZ.
ALL PROBLEMS ARISING FROM THE USE OF THE SERVICE OFFERED TO THE CUSTOMER DO NOT BELONG TO UGUZ. ALL RESPONSIBILITY BELONGS TO THE CUSTOMER. WHEN THE CUSTOMER EXPERIENCES A PROBLEM OR DISRUPTION RELATED TO THE SERVICE, THEY MUST IMMEDIATELY NOTIFY UGUZ AND WAIT FOR THE DISRUPTION TO BE RESOLVED. UGUZ CANNOT BE HELD RESPONSIBLE FOR PROBLEMS ARISING FROM SERVICE PROVIDERS FROM WHICH IT RECEIVES SERVICE FOR THE OPERATION OF THE SERVICE OFFERED TO THE CUSTOMER. THE CUSTOMER ACCEPTS THIS.
WHEN THE CUSTOMER USES THE SERVICE CONTRARY TO THE RULES, UGUZ HAS THE RIGHT TO CANCEL OR RESTRICT THE SERVICE WITHOUT ASKING THE CUSTOMER. IN SUCH A CASE, THE CUSTOMER CANNOT EXPECT ADDITIONAL PAYMENT OR ANY OTHER COMPENSATION.
THE CUSTOMER IS PERSONALLY RESPONSIBLE FOR TAKING BACKUPS OF THE SERVICES PURCHASED FROM UGUZ. UGUZ DECLARES TO THE CUSTOMER THAT BACKUPS WILL BE TAKEN AT CERTAIN PERIODS, BUT DOES NOT MAKE ANY COMMITMENT TO THE CUSTOMER REGARDING THE TIME, INTEGRITY, ROBUSTNESS, AND USABILITY OF THESE BACKUPS. BACKUPS TAKEN BY UGUZ ITSELF ARE BASED ON THE RELATIONSHIP BETWEEN UGUZ AND THE SERVICE PROVIDER. IN CASE OF ANY NEGATIVITY OCCURRING ON THE SERVICE PROVIDER SIDE, THE CUSTOMER CANNOT HOLD UGUZ RESPONSIBLE. THE CUSTOMER MUST REQUEST AND KEEP BACKUPS FROM UGUZ AT PERIODIC TIMES DETERMINED BY THEMSELVES. IN CASE OF A POSSIBLE FORCE MAJEURE, THEY MAY REQUEST RESTORATION TO THE SYSTEM BY TRANSMITTING THESE BACKUPS INTACT TO UGUZ.
FEE, PAYMENT AND REFUND
FOLLOWING THE OFFER GIVEN TO THE CUSTOMER, WITH THE CUSTOMER WANTING TO PURCHASE THE SERVICE, THE PAYMENT MUST BE DEPOSITED IN ADVANCE FOR THE SERVICE TO START. THE DAY THE SERVICE IS DELIVERED IS NOW THE RECURRING PAYMENT DATE AND IS ALSO THE DUE DATE FOR THE NEXT PAYMENT PERIOD. ACCORDING TO THE PAYMENT PERIOD OF THE SERVICE, INVOICES ARE FORMALIZED AS E-INVOICES UNTIL THE END OF THE MONTH IN WHICH PAYMENT IS MADE.
THE REFUND PERIOD OF THE SERVICE IS THE FIRST 15 DAYS. IN REFUND REQUESTS MADE TO UGUZ, THE CUSTOMER MUST PAY 1 MONTH'S SERVICE FEE.
THE CUSTOMER IS OBLIGED TO FOLLOW UP ON SERVICES WHOSE RENEWAL TIME HAS PASSED. REGARDING SERVICES WHOSE RENEWAL TIME HAS PASSED, THE CUSTOMER IS WARNED 3 TIMES VIA THE COMMUNICATION CHANNEL DETERMINED BY THE CUSTOMER AMONG THE COMMUNICATION OPTIONS OFFERED IN THE AUTOMATION SYSTEM, AND AFTER 7 DAYS THE SERVICE IS COMPLETELY DELETED. ALL KINDS OF DAMAGES SUCH AS DATA LOSSES ARISING FROM OR THAT MAY OCCUR DUE TO INTERRUPTIONS RELATED TO SUSPENDED OR DELETED SERVICES ARE UNDER THE CUSTOMER'S RESPONSIBILITY.
THE CUSTOMER SHALL UNDER NO CIRCUMSTANCES HOLD UGUZ RESPONSIBLE FOR ANY DAMAGE OR LOSS THEY WILL EXPERIENCE OR CAUSE TO 3RD PARTIES REGARDING THE SERVICE SUSPENDED OR DELETED DUE TO NON-PAYMENT.
IF THE CUSTOMER WISHES TO TERMINATE THEIR AGREEMENT BEFORE THE EXPIRATION OF THIS AGREEMENT PERIOD, CAMPAIGN DISCOUNTS MADE WITHIN THE SCOPE OF THE SERVICE PROVIDED ARE COLLECTED IN A SINGLE LUMP SUM BY UGUZ.
THE MONEY-BACK GUARANTEE COVERS ONLY SERVICES PROVIDED BY UGUZ.
IN ORDER FOR UGUZ TO MAKE A REFUND TO THE CUSTOMER, IT REQUESTS A RETURN INVOICE FROM CORPORATE COMPANIES AND THE REASON FOR RETURN FROM INDIVIDUAL COMPANIES WITHIN THE MONTH IT IS REQUESTED. THE REFUND OF THE PAYMENT IS RETURNED THROUGH THE PAYMENT CHANNEL WHERE THE PAYMENT FOR THE NEWLY PURCHASED PRODUCT OR SERVICE WAS MADE, AND IT IS STRICTLY NOT POSSIBLE TO MAKE A REFUND THROUGH A DIFFERENT PAYMENT CHANNEL.
TAXATION
ALL TRANSACTIONS PERFORMED BY UGUZ OVER THE GOLDENNET.COM.TR/UGUZ.NET WEBSITES ARE TAXED ACCORDING TO EXISTING TAX LAWS IN TURKEY. TRANSACTIONS ARISING FROM ALL LEGAL CHANGES THAT WILL OCCUR OUTSIDE THE SCOPE OF THIS AGREEMENT ARE BEYOND UGUZ'S RESPONSIBILITY AND ARE REFLECTED IN THE AGREEMENT AS IS. RESPONSIBILITIES REGARDING THE CUSTOMER'S RECORD KEEPING PURSUANT TO TAX LAWS SHALL BELONG TO THE CUSTOMER THEMSELVES.
BACKUP AND DATA LOSS
UGUZ DECLARES THAT BACKUPS WILL BE TAKEN OF SERVICES, PRODUCTS, SOFTWARE GENERALLY OFFERED TO ITS CUSTOMERS AND ANY PRODUCT OR SERVICE RUNNING ON THE INTERNET ON SERVICE PROVIDERS OR DATA CENTERS FROM WHICH UGUZ RECEIVES SERVICE, AT DATES AND TIMES DETERMINED BY UGUZ ITSELF. UGUZ DETERMINES THE TIME OF THIS BACKUP ITSELF. IT IS NOT OBLIGED TO PROMISE A SPECIFIC PERIODIC TIMEFRAME TO THE CUSTOMER. IN CASE OF ANY NEGATIVITY, DATA LOSS, DELETION, PHYSICAL DAMAGES, OR FORCE MAJEURE ARISING AT THE SERVICE PROVIDERS OR DATA CENTERS FROM WHICH UGUZ RECEIVES SERVICE IN THE BACKUPS TAKEN BY UGUZ OR THE SERVICES AND PRODUCTS SOLD TO CUSTOMERS, UGUZ HAS NO RESPONSIBILITY TOWARDS THE CUSTOMER. THE ROBUSTNESS OF THE SERVICE PUBLISHED BY UGUZ AT SERVICE PROVIDERS OR DATA CENTERS AND SOLD TO THE CUSTOMER IS LIMITED TO THE COMMITMENTS OF THE SERVICE PROVIDERS AND DATA CENTERS TO UGUZ.
THE CUSTOMER IS RESPONSIBLE FOR BACKING UP AND STORING THESE BACKUPS OF THE SERVICES AND PRODUCTS PURCHASED FROM UGUZ. THE CUSTOMER CAN REQUEST A BACKUP AT ANY TIME. UGUZ MUST HANDLE THIS REQUEST AS SOON AS POSSIBLE ACCORDING TO WORKLOAD AND DEMAND INTENSITY. THIS PROCESS MAY SOMETIMES TAKE UP TO 1 (ONE) WEEK.
UGUZ DOES NOT DECLARE THAT THE DATA INTEGRITY OF THE SERVICES AND PRODUCTS PURCHASED BY THE CUSTOMER WILL ALWAYS BE COMPLETE AND INTACT. UGUZ IS NOT RESPONSIBLE FOR DATA LOSS THAT WILL OCCUR IN CASE OF ANY DISRUPTION, DATA LOSS, FORCE MAJEURE, AND SIMILAR SITUATIONS THAT MAY OCCUR AT THE SERVICE PROVIDER OR DATA CENTERS WHERE THE SERVICES AND PRODUCTS OFFERED BY UGUZ ARE PUBLISHED. UGUZ MAY TAKE BACKUPS AT TIMES IT DETERMINES AND FORESEES. IT MAY RESTORE THESE BACKUPS IN CASE OF DISRUPTION. HOWEVER, IT DOES NOT GUARANTEE THE INTEGRITY OF THE BACKUPS IT TAKES. THE INTEGRITY OF THESE BACKUPS AND DATA IS RELATED TO THE INTEGRITY OF THE BACKUPS AND FILES PROVIDED TO UGUZ BY THE SERVICE PROVIDER OR DATA CENTERS FROM WHICH UGUZ RECEIVES SERVICE.
IN CASE OF ANY DATA LOSS, FORCE MAJEURE, TECHNICAL DISRUPTION, AND SIMILAR SITUATIONS, UGUZ REQUESTS THE RESTORATION OF BACKUPS TAKEN AT SERVICE PROVIDERS AND DATA CENTERS. IT DOES NOT GUARANTEE THAT BACKUPS TAKEN AT SERVICE PROVIDERS AND DATA CENTERS WILL BE RESTORED TO THE SYSTEM COMPLETELY AND INTACT. IF THE COMPANIES FROM WHICH UGUZ RECEIVES SERVICE CANNOT PERFORM THIS OPERATION, UGUZ REQUESTS THE BACKUPS DEMANDED FROM THE CUSTOMER AND UPLOADS THEM TO THE SYSTEM. THESE BACKUPS MUST BE UNCORRUPTED AND COMPLETE. IF THE CUSTOMER HAS NOT MADE ANY BACKUP REQUEST AND CANNOT SEND A BACKUP TO UGUZ, THEY CANNOT CLAIM ANY RIGHTS FROM UGUZ REGARDING THIS.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
WITHIN THE SCOPE OF INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS, UGUZ IS NOT OBLIGED TO PROVIDE THE SOURCE CODE, TECHNICAL DOCUMENTS, DATABASE STRUCTURE, ALGORITHMS, WORKFLOW DIAGRAMS, TECHNICAL DEVELOPMENT AND TEST DOCUMENTS, OR THE STRUCTURE OF THE PROGRAM, STORAGE UNITS, AND DATABASES OF THE SOFTWARE, WEB AND PROGRAM SERVICES OFFERED TO THE CUSTOMER IT SERVES, OR SERVICES THAT CAN BE INSTALLED ON THE INTERNET OR ON COMPUTERS, MOBILE DEVICES, AND SIMILAR DEVICES.
A CUSTOMER WHOSE AGREEMENT ENDS FOR ANY REASON CAN ONLY REQUEST THE DATA THEY STORED FROM UGUZ. THIS PERIOD IS AT MOST 7 DAYS. UGUZ IS NOT OBLIGED TO RESPOND TO REQUESTS RECEIVED AFTER 7 DAYS. A CUSTOMER WHOSE AGREEMENT IS TERMINATED OR ENDED CANNOT REQUEST TO USE THE PROGRAM EVEN FOR THE PURPOSE OF VIEWING DATA ONLY WITHOUT PAYING THE RENEWAL FEE. FURTHERMORE, THE RENEWAL STATUS OF THE AGREEMENT OF A CUSTOMER WHOSE AGREEMENT HAS BEEN TERMINATED IS AT THE DISCRETION OF UGUZ.
IF A CUSTOMER WHOSE AGREEMENT ENDS FOR ANY REASON REQUESTS THE STORED DATA, UGUZ MAY PROVIDE THIS DATA IN A FORMAT IT DEEMS APPROPRIATE AND READABLE AND TRANSFERABLE BY OTHER PROGRAMMING LANGUAGES. WHILE PROVIDING THIS FORMAT, IT IS NOT OBLIGED TO GIVE ANY TECHNICAL DATA BELONGING TO THE DATABASE STRUCTURE STORED TO THE CUSTOMER. IT PROVIDES RAW DATA. THE CUSTOMER CAN HAVE THE TRANSFER DONE WITH THE COMPANY THEY WISH TO TRANSFER TO. UGUZ IS NOT OBLIGED TO PROVIDE TECHNICAL SUPPORT FOR TRANSFER TO ANOTHER COMPANY AND TO THE CUSTOMER WHOSE AGREEMENT HAS ENDED.
THE CUSTOMER CANNOT SHARE THE PRODUCTS AND SERVICES RECEIVED FROM UGUZ WITH UGUZ'S COMPETITORS IN THE MARKET, CANNOT GIVE TECHNICAL INFORMATION, AND CANNOT EXPLAIN THE WORKING MANNER OF THE PRODUCTS AND SERVICES. UGUZ PERFORMS ALL KINDS OF IP ADDRESS TRACKING REGARDING THIS, AND THE USER ACCEPTS AND UNDERTAKES IN ADVANCE TO COMPLY WITH THESE RULES. IF THE CUSTOMER ACTS CONTRARY TO THESE RULES AND SHARES THE PRODUCTS AND SERVICES RECEIVED FROM UGUZ WITH COMPETITORS IN THE SECTOR, UGUZ'S RIGHT TO MATERIAL AND MORAL COMPENSATION IS RESERVED. THE CUSTOMER ACCEPTS THIS IN ADVANCE.
TERMINATION
IN THE NEW PAYMENT PERIOD, THE CUSTOMER MAY CANCEL THE SERVICE PURCHASED/USED/MANAGED BY LOGGING IN AS A CUSTOMER OVER UGUZ'S WEBSITE AND TERMINATE THE AGREEMENT WITHOUT MAKING ANY NOTIFICATION. FOR THIS, THE DUE DATE OF THE SERVICE MUST NOT HAVE PASSED. THE CUSTOMER ACCEPTS AND UNDERTAKES THAT THEY WILL NOT REQUEST A REFUND IN ANY WAY REGARDING THE CANCELLED SERVICE AND ENDED AGREEMENT. WHENEVER UGUZ DETECTS SITUATIONS SUCH AS IMPROPER USE BY THE CUSTOMER, ATTEMPTS TO DAMAGE PERSONAL AND COMMERCIAL REPUTATION, OR ENGAGING IN UNLAWFUL ACTS, IT MAY ALWAYS UNILATERALLY TERMINATE THE AGREEMENT. IN CASE UGUZ TERMINATES THE AGREEMENT OR STOPS THE SERVICE, THE CUSTOMER CANNOT REQUEST ANY REFUND. FORCE MAJEURE DEVELOPING OUTSIDE THE CONTROL AND WILL OF THE PARTIES, REMAINING BEYOND REASONABLE CONTROL POWER, PREVENTING AND/OR DELAYING THE PARTIES FROM FULFILLING THEIR OBLIGATIONS UNDERTAKEN BY THIS AGREEMENT, WHICH CANNOT BE PREDICTED IN ADVANCE, INCLUDING BUT NOT LIMITED TO WAR, CIVIL WAR, STATE OF EMERGENCY, TERRORIST ACTS, EARTHQUAKE, FIRE, FLOOD, AND SIMILAR NATURAL DISASTERS SHALL BE EVALUATED AS FORCE MAJEURE. WHEN A FORCE MAJEURE OCCURS, ONE OF THE PARTIES MUST IMMEDIATELY NOTIFY THE OTHER PARTY WITHOUT LOSING TIME. IN CASE OF ENCOUNTERING SUCH A SITUATION, THE PARTIES WILL EVALUATE TOGETHER AND JOINTLY DETERMINE AND IMPLEMENT THE MEASURES TO BE TAKEN. THE PARTIES SHALL NOT BE HELD RESPONSIBLE FOR FAILING TO FULFILL THEIR OBLIGATIONS FULLY OR ON TIME DUE TO FORCE MAJEURE. IF THE FORCE MAJEURE SITUATION CONTINUES UNINTERRUPTEDLY FOR 30 (THIRTY) DAYS, THIS AGREEMENT SHALL AUTOMATICALLY BECOME TERMINATED. HOWEVER, THE RIGHTS AND RECEIVABLES OF THE PARTIES ACCRUED BEFORE TERMINATION SHALL REMAIN RESERVED.
COMPETENT COURT AND ENFORCEMENT OFFICES
ANKARA COURTS AND ENFORCEMENT OFFICES ARE AUTHORIZED IN THE RESOLUTION OF ALL KINDS OF DISPUTES THAT MAY ARISE DURING THE IMPLEMENTATION OF THIS AGREEMENT. ADDITIONALLY, THE PARTIES ACCEPT NOTIFICATIONS TO BE MADE TO THE ADDRESS AND E-MAIL ADDRESS THEY PROVIDED WITHIN THE SCOPE OF THIS AGREEMENT. THEY UNDERTAKE TO NOTIFY THE OTHER PARTY OF ANY CHANGES IN CONTACT INFORMATION WITHIN 7 DAYS AT THE LATEST. OTHERWISE, NOTIFICATIONS OR FINANCIAL STATEMENTS MADE TO THE ADDRESSES GIVEN DURING THE AGREEMENT SHALL BE DEEMED TO HAVE REACHED THE OTHER PARTY.
ENFORCEMENT / VALIDITY
IN CASE THE PAYMENT FOR THE ORDER PLACED OVER THE WEBSITE BELONGING TO UGUZ IS REALIZED, THE CUSTOMER SHALL BE DEEMED TO HAVE ACCEPTED ALL CONDITIONS OF THIS AGREEMENT. UGUZ IS OBLIGED TO MAKE SOFTWARE ARRANGEMENTS THAT WILL ENSURE NO ORDER IS PLACED WITHOUT OBTAINING CONFIRMATION THAT THE SAID AGREEMENT HAS BEEN READ AND ACCEPTED BY THE CUSTOMER ON THE SITE.